itinovo CRM

Never lose a lead again

Every enquiry tracked from first contact to departure

See all your leads at a glance, know exactly who needs follow-up, and watch your conversion rate grow week by week.

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No credit card required · Guided setup · Export your data

itinovo CRM's Pipeline: files by stage, from New to Travelling, with the signals of what to do

From first contact to confirmed booking

A visual pipeline designed for how travel agencies actually work.

  1. 1

    Capture the lead

    Enquiries from the website form come in by themselves; those from email and phone you enter in a moment, even by pasting the email into the AI assistant.

  2. 2

    Move through stages

    Drag leads between stages as you quote, negotiate and confirm. Nothing slips through the cracks.

  3. 3

    Close and deliver

    Confirmed leads flow into invoicing, documents and departure calendar. The full journey, one place.

Replace sticky notes and forgotten emails

Without a CRM

  • Leads scattered across email, WhatsApp and sticky notes
  • No idea which enquiries are waiting for a reply
  • Client calls back and you scramble for context
  • No visibility on conversion or response time
  • Opportunities lost because nobody followed up

With itinovo CRM

  • Every lead visible in one pipeline
  • Stale leads flagged automatically
  • Full history on every client in one click
  • Real conversion stats and team performance
  • Automatic follow-up reminders

Built for travel agency workflows

Travel-specific stages, departure dates, group management and smart automation.

A pipeline built for travel
From first contact to return home: leads, quotes, confirmations, departures and follow-up in one flow.
Know where your best clients come from
Website, email, phone, referral or manual entry: every enquiry keeps its source for performance analysis.
See the files that have stalled
Enquiries idle for days and quotes without an answer show on the card, with the date of the last movement.
Bulk operations
Select multiple leads and move them between stages in one click.
Tasks, calendar and risk map
Tasks with due dates on the booking, a departure calendar and, on the Professional plan, a risk map with the official Foreign Office advisories for the destinations about to depart.
A form on your site, contacts without duplicates
The enquiry form embeds in your website with a snippet of code and creates the lead directly in the pipeline. When you create a contact, the CRM warns you if the email or phone already exists, and from the Professional plan the traveller directory keeps the documents of everyone travelling.

Frequently asked questions

Do I have to change the way my agency works?
No. The six stages mirror how a trip actually progresses, from first enquiry to travel completed, and they advance on their own when you save a quote, send it or register a payment. You keep your process, the CRM records it.
Can I bring in the enquiries and clients I already have?
Yes. Existing clients and leads are imported from a spreadsheet, and new enquiries arrive on their own from your website form or are entered by hand.
Does it work for group travel as well as individual trips?
Yes. Any enquiry can become a group booking with sub-groups, participant lists and group pricing, without starting the file again (groups and MICE in the Business plan).
Next featureQuote Builder

Start closing more trips today

A pipeline that works the way your agency does: from first enquiry to happy traveller.

Start free 30-day trial

No credit card requiredGuided setupExport your data