Will it email my clients without me knowing?

No. Each sequence is switched on by you, with your own text and your own timing, and every message sent is recorded on the booking.

Do the emails go out in the client's language?

Yes. Each client has a communication language, and automatic emails and documents follow it.

What do the sequences cover?

Pre-departure information, post-trip feedback, overdue invoice reminders, quote follow-ups, insurance reminders, and for groups the updates to the organiser and the participants.

The CRM works while you sleep

Automated emails at exactly the right moment

Pre-departure reminders, quote follow-ups, feedback requests and invoice reminders: all sent automatically based on travel dates.

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No credit card required · Guided setup · Export your data

The itinovo CRM Dashboard: the agency's day with the travel map, things to do and departures over the next 14 days

Automatic communications throughout the trip lifecycle

From quote sent to post-trip feedback, every key moment triggers the right message.

1
Quote follow-up
Client hasn't replied in 5 days? An automatic follow-up goes out with a link to the portal.
2
Pre-departure reminder
A few days before departure (you choose how many): a reminder email with your own wording and the trip details.
3
Post-trip feedback
3 days after return: satisfaction survey to collect reviews and reactivate the relationship.

Stop forgetting to follow up

Without automations

Reminders forgotten when you're busy
Clients feel neglected before departure
Open quotes that nobody chases
Overdue invoices discovered too late
No feedback collected after the trip

With itinovo CRM

Every email sent at the configured moment
Clients feel professionally followed
Open quotes get automatic follow-ups
Automatic reminders as soon as an invoice or a request is overdue
Feedback requests that boost your reputation

Automate without losing control

Every automation is configurable, trackable and can be toggled individually.

Send at the right moment: Reminders, follow-ups and feedback fire automatically based on departure dates, quote dates and due dates.
Personalised messages: Templates use client name, destination, dates, portal link and agency details: no manual editing needed.
Full send history: See what was sent, to whom, when, and what's still scheduled. No surprises, complete visibility.
Eight ready-made automations: Before departure, after return, reminders on invoices and payment requests, quote follow-ups, insurance, document expiry and two for groups: each runs N days from the date you choose.
Communications log: Every email that leaves the CRM, automatic or hand-written, stays in the booking's log with its delivery outcome: delivered, bounced, flagged. You know what the client received before you call them.

Frequently asked questions

Will it email my clients without me knowing?: No. Each sequence is switched on by you, with your own text and your own timing, and every message sent is recorded on the booking.
Do the emails go out in the client's language?: Yes. Each client has a communication language, and automatic emails and documents follow it.
What do the sequences cover?: Pre-departure information, post-trip feedback, overdue invoice reminders, quote follow-ups, insurance reminders, and for groups the updates to the organiser and the participants.

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Let the CRM follow up while you focus on selling

Automate reminders, follow-ups and feedback with personalised messages that are always under your control.

Start free 30-day trial

No credit card requiredGuided setupExport your data